Built for the front desk, not another dashboard to babysit.
Sentidental works alongside your practice-management system and hands your team one short, prioritized list: who to reach, and why.
Reach the patient who almost said something.
Every response is scored for sentiment and urgency, with the specific concern in the patient's own words and a suggested next step. Your team acts before a quiet disappointment becomes a lost patient.
Call before Friday. Acknowledge the billing confusion, confirm the crown fee in writing, and offer a walk-through of the estimate. Relationship still recoverable.
Coach with specifics, not hunches.
See recurring themes and provider-level patterns drawn from real language. Recognize the people creating loyalty and fix the moments quietly costing you patients.
What patients keep mentioning
“Everyone was friendly, but I waited almost 35 minutes and wasn't sure what the next appointment would cost.”
It fits your day. It doesn't add to it.
Patient opts in
A quick scan or tap at check-in.
We follow up
A short message after the visit.
Patient responds
Voice or text, under two minutes.
You get one insight
Prioritized: who and why.
Happy patients refer
A natural introduction.
No. Sentidental is patient intelligence for practice growth. Patients share quick feedback after a visit, by voice or text, and Sentidental turns those conversations into patterns, follow-ups, and growth opportunities. It is not a long survey or NPS form.
Patients opt in at check-in with a QR code or link: name, contact, and consent. After their visit, they receive a short follow-up asking how the visit felt. Most complete it in under two minutes.
Yes. Patients can speak instead of type. Voice is transcribed and analyzed alongside text feedback so your team gets the same clear insights either way.
No. Sentidental works alongside your existing systems. It focuses on patient experience intelligence after the visit, not scheduling, billing, or clinical records.
Very little. Patients opt in with a quick QR, email or SMS workflow. No lengthy surveys, no complicated training. Insights arrive automatically; practice owners receive summaries, not raw data dumps.
Indirectly, and in the right order. Sentidental helps you improve the real patient experience first: resolving friction before patients leave quietly, and identifying happy patients worth asking for referrals. Better experiences lead to stronger reviews over time.
Yes. Sentidental highlights provider mentions and patterns across locations so you can coach specific team members and compare offices.
Pilot practices typically go live within days. We handle setup personally during the pilot: enrollment links, team orientation, and first insights review.
Sentidental is being designed with healthcare privacy and security requirements in mind. Specific compliance and data-handling details will be provided during onboarding.
Yes. Multi-location practices can view insights by location and roll up practice-wide patterns.