Build a practice that patients return to—and recommend.
Sentidental helps dental practices understand every patient experience, recover unhappy patients, and turn great visits into measurable growth.
Practice overview
Mon–Sun · 2 locationsSentiment rose again this week on strong comments about the hygiene team. Wait-time mentions are easing after the scheduling change. Treatment-cost confusion remains the most common friction: 11 conversations this month.
Your patients are already telling you what makes them stay. Sentidental helps you hear it.
Loyalty is shaped by details that rarely make it into a chart note: the small frictions, the moments of care, the quiet reasons a patient doesn't rebook. Patients already share them. Sentidental captures those signals so the whole practice can see patterns and act.
One patient journey, made visible.
Listen
Collect thoughtful feedback by text or voice after the visit, while it's still fresh.
Respond
Spot unhappy patients while the relationship can still be repaired.
Strengthen
Identify the people, moments, and processes that create loyalty.
Grow
Make it easy for delighted patients to introduce friends and family.
Know which patients need you.
A prioritized queue shows who left unsettled, with their sentiment, appointment, and the specific concern behind it. Reach the right patient before a quiet disappointment becomes a lost patient or a public review.
- Urgency and sentiment on every response
- The exact issue, in the patient's words
- A suggested next action for the front desk
Call before Friday. Acknowledge the billing confusion, confirm the crown fee in writing, and offer a walk-through of the estimate. Relationship still recoverable.
See what your practice feels like.
Recurring themes, provider mentions, and sentiment over time, drawn from real patient language, not a rating out of five. Learn what earns loyalty and what quietly erodes it, by person and by moment.
- Themes ranked by how often patients raise them
- Provider- and location-level patterns
- Direct quotes that show the why behind the trend
What patients keep mentioning
“Everyone was friendly, but I waited almost 35 minutes and wasn't sure what the next appointment would cost.”
Turn goodwill into growth.
Delighted patients are your best source of new ones. Sentidental spots the moments worth acting on, helps you make a natural introduction, and tracks which introductions become new households.
- Referral-ready patients, flagged automatically
- Introductions and bookings in one view
- New-patient value you can actually attribute
18 patients left strongly positive feedback this week. Six named a family member or coworker who may need a dentist. That's the best moment to make an introduction.
Every good experience pulls the next patient closer.
A strong practice has gravity. Patients stay in orbit, return when they should, and bring new households with them. A poor experience weakens that pull, and you rarely see it happen. Sentidental makes the force visible, so you can strengthen it deliberately.
- Returning patient
- Recovered patient
- Referral
- New household
The work shows up where it matters.
Sentidental is built to move real practice outcomes, not vanity metrics. As pilot practices generate results, this is where we'll measure them honestly.
Unhappy patients recovered
Reach at-risk patients while the relationship can still be repaired.
Recurring issues identified
See the patterns behind cancellations, complaints, and no-shows.
Referrals initiated
Turn your happiest patients into a steady source of new households.
Less manual follow-up
The front desk gets a short, prioritized list, not another inbox.
Fits your day. Doesn't add to it.
Five steps run mostly on their own. Your team only touches the part that needs a human.
Patient opts in
A quick scan or tap at check-in: name, contact, consent.
Sentidental follows up
A short, well-timed message goes out after the visit.
Patient responds
By voice or text, in under two minutes.
You get one insight
A prioritized signal: who to reach and why.
Happy patients refer
A natural moment to introduce a friend or family member.
What practices ask first.
No. Sentidental is patient intelligence for practice growth. Patients share quick feedback after a visit, by voice or text, and Sentidental turns those conversations into patterns, follow-ups, and growth opportunities. It is not a long survey or NPS form.
Patients opt in at check-in with a QR code or link: name, contact, and consent. After their visit, they receive a short follow-up asking how the visit felt. Most complete it in under two minutes.
Yes. Patients can speak instead of type. Voice is transcribed and analyzed alongside text feedback so your team gets the same clear insights either way.
No. Sentidental works alongside your existing systems. It focuses on patient experience intelligence after the visit, not scheduling, billing, or clinical records.
Very little. Patients opt in with a quick QR, email or SMS workflow. No lengthy surveys, no complicated training. Insights arrive automatically; practice owners receive summaries, not raw data dumps.
Indirectly, and in the right order. Sentidental helps you improve the real patient experience first: resolving friction before patients leave quietly, and identifying happy patients worth asking for referrals. Better experiences lead to stronger reviews over time.
Yes. Sentidental highlights provider mentions and patterns across locations so you can coach specific team members and compare offices.
Pilot practices typically go live within days. We handle setup personally during the pilot: enrollment links, team orientation, and first insights review.
Sentidental is being designed with healthcare privacy and security requirements in mind. Specific compliance and data-handling details will be provided during onboarding.
Yes. Multi-location practices can view insights by location and roll up practice-wide patterns.
Create the kind of practice people talk about.
Start with a small patient pilot and see what your practice has been missing.
Founder-led onboarding. Discounted pilot pricing. No long-term commitment.