The gap
Your clients rarely see the entire patient experience.
Practice owners see clinical care and occasional outcomes. They rarely see every point of confusion, frustration, hesitation, or delight between the front desk and follow-up.
Consultants often rely on owner impressions, staff reports, reviews, isolated complaints, production numbers, and anecdotal feedback. Sentidental adds direct, structured patient experience intelligence.
A practice may know production is down or referrals have slowed without knowing why. Sentidental gives you the patient evidence behind the pattern.